Ways We Help
Better Customer Experience Means Better Products
Horizon 3 Consulting (H3Co for short) helps businesses develop better customer experience and better digital products. We help you “build the right thing”, increasing the value of “building it right”.
Success starts with your people. We draw on 25 years’ cross-sector digital product management, communication, human-centred design and commercial experience across B2C, B2B, and SaaS. We optimise the “system” of a product team and the decision-making, governance, culture and behaviours of the business around it.
With a commercial focus, we coach and train teams in human-centred product development tools and frameworks across agile, lean and design-thinking. We help digital product people develop their skills and capability to discover viable growth opportunities, validate and prioritise, communicate effectively with stakeholders, and ultimately deliver brilliant outcomes for your customers and your business.
Product Leadership and Coaching
Product Management training and coaching
Product processes, tools and frameworks
Human-centred and Lean product discovery and validation
Business acumen, product vision and strategy
Team culture and behaviours
Communicating with influence
Management Consulting for Digital Growth
Facilitating strategic conversations
Strategic storytelling - help aligning everyone behind the vision
Digital mentoring for leaders
Capability and process assessments
Decision-making and governance culture for digital product development
Prioritising next horizon initiatives
Success metrics for growth portfolios
Who We Are
Melissa Firth | Founder and Product Consultant
Melissa is a product leader with nearly 25 years’ international and human-centred digital product development experience and a comfort in the intersections between product, design and technology.
Over her career she’s worked with cross-functional teams to conceive and deliver more than 30 digital products and platforms across finance, media, government, arts and culture, education, health, energy, transport, telco, B2C, B2B and SaaS. She’s also held senior roles as Chief Digital Officer at Te Papa (recognised in the 2018 CIO Top 100) and Head Digital Business at the Australian Broadcasting Corporation.
She founded Horizon 3 Consulting to help organisations build the right thing and build it right. With a background in UX, communication and product management, she does this by coaching product teams and leaders, strategic storytelling for alignment around growth objectives, and helping companies with operating models, processes and governance for next-horizon digital products and services that deliver impact.
Testimonials
“The difference in the product managers has been like night and day. Everyone around the business has noticed. They’re thinking strategically about what they’re doing and why, the comparative value of choices, and the effort and cost to deliver. Freakin’ amazing!”
“Melissa helped me to identify what was most important in the enormous range of possible options generated from customer journey mapping. She then helped me turn it into a pragmatic digital roadmap that articulated priorities in a way that resonated.”
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